bonggo77 Privacy Policy
This Privacy Policy explains how bonggo77 collects, uses, stores, and protects the personal data of players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, and beyond. We are committed to handling your information with transparency, security, and respect for your rights.
Your Privacy at a Glance
A concise overview of how bonggo77 approaches your personal data. These highlights do not replace the full policy — please read every section below carefully.
All personal data submitted to bonggo77 — including registration details, payment information, and account credentials — is encrypted using industry-standard TLS/SSL protocols both during transmission and while stored on our secure servers.
bonggo77 does not sell, rent, or trade your personal information to third-party marketers. Your data is shared only where strictly necessary — for payment processing, fraud prevention, and regulatory compliance — and never for commercial advertising purposes.
Players have the right to access, correct, export, and request deletion of their personal data at any time by contacting the bonggo77 support team. We aim to fulfil all data requests within 14 business days of receipt.
bonggo77 uses cookies primarily to maintain session security, remember account preferences, and analyse site performance. We do not deploy invasive third-party advertising trackers. You can manage cookie preferences via your browser settings.
Personal data is retained for the minimum period required to fulfil its purpose — typically for the duration of your account's active life plus a compliance-mandated retention window of up to 7 years for financial records.
Our customer support team is available around the clock, every day of the year, to handle privacy-related queries. Contact us via live chat on the platform or by emailing [email protected] for data-related requests.
1. Information We Collect
The categories of personal data bonggo77 collects, and the circumstances under which each category is gathered.
bonggo77 collects personal data in order to operate the platform safely, process transactions securely, comply with applicable legal obligations, and deliver a personalised experience to players across Bangladesh. We collect only the data that is reasonably necessary for these purposes and do not engage in speculative or excessive data collection.
1.1 Registration Data
When you create a bonggo77 account, we collect your full legal name, date of birth, email address, mobile phone number (used for bKash, Nagad, or Rocket wallet verification), a self-chosen username, and your chosen password (stored as a one-way cryptographic hash — we never store passwords in plain text). You may also optionally provide your district of residence (e.g., Dhaka, Chittagong, Sylhet, Rajshahi).
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identity documents, including your National Identity Card (NID), passport, or driving licence. We may also collect a selfie photograph for facial liveness verification. This data is collected only when required for withdrawal processing, account verification, or compliance purposes and is handled with the highest level of security.
1.3 Financial & Payment Data
bonggo77 collects data related to your deposits and withdrawals, including your bKash or Nagad mobile wallet number, bank account details (where bank transfer is used), transaction reference numbers, amounts, and timestamps. Full payment card numbers (where Visa or Mastercard is used) are processed exclusively through PCI-DSS-compliant third-party payment gateways — bonggo77 does not store raw card numbers on its own servers.
1.4 Behavioural & Usage Data
We automatically collect certain technical and behavioural data when you access the bonggo77 platform, including your IP address, device type and operating system, browser type and version, session start and end times, pages and game screens visited, bets placed (type, amount, market, outcome), and in-play actions. This data is used for fraud detection, responsible gaming monitoring, platform analytics, and service improvement.
1.5 Communication Data
If you contact bonggo77 customer support via live chat or email, we retain transcripts and records of those communications, including any personal data you voluntarily share during the interaction. This data is used to resolve your query, improve support quality, and maintain a record of our interactions in the event of a formal dispute.
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Registration Data | Name, email, mobile number, date of birth | Account signup |
| KYC / Identity Data | NID scan, passport copy, selfie | First withdrawal or compliance check |
| Financial Data | bKash number, bank account, transaction history | Deposits and withdrawals |
| Behavioural Data | IP address, device, session times, bets placed | Platform use (automatic) |
| Communication Data | Support chat transcripts, email records | Contacting support |
2. How We Use Your Data
The specific purposes for which bonggo77 processes personal data and the legal basis for each processing activity.
bonggo77 processes personal data only for defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected without first obtaining your consent.
2.1 Account Management
We use your registration data to create and maintain your player account, authenticate your identity at login, manage your account settings and preferences, and communicate important account notices (e.g., password reset, withdrawal confirmation, security alerts). This processing is necessary for the performance of our contract with you.
2.2 Payment Processing
Financial data is used to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, to detect and prevent payment fraud, and to maintain accurate transaction records as required by applicable financial compliance obligations. Payment processing is carried out with the assistance of PCI-DSS-compliant third-party payment processors.
2.3 Legal & Regulatory Compliance
bonggo77 processes identity and financial data as required to comply with applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations, to respond to lawful requests from competent authorities, and to maintain the financial records that our compliance obligations require us to retain for a minimum period. This processing is carried out on the basis of legal obligation.
2.4 Responsible Gaming
We use behavioural and usage data to monitor for signs of problem gambling, enforce self-exclusion periods, implement deposit limits and time-out restrictions requested by players, and intervene proactively when automated systems detect patterns consistent with disordered gambling. This processing is carried out in the legitimate interest of player welfare and platform integrity.
2.5 Fraud Prevention & Security
IP address, device fingerprint, and behavioural data are used to detect and prevent fraudulent activity — including account takeover attempts, duplicate account creation, bonus abuse, and payment fraud. This processing is necessary for the protection of our legitimate business interests and the security of all players on the platform.
2.6 Marketing Communications
Where you have provided explicit consent, bonggo77 may use your email address and mobile number to send promotional offers, bonus announcements, and news about upcoming cricket events such as BPL season launches, IPL promotions, T20 World Cup specials, and seasonal campaigns tied to Eid or Pohela Boishakh. You may withdraw your marketing consent at any time by contacting support or using the unsubscribe mechanism in any marketing email.
3. Data Sharing & Disclosure
The circumstances under which bonggo77 may share your personal data with third parties, and the protections that apply in each case.
bonggo77 does not sell, rent, or otherwise commercialise your personal data. We share data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
3.1 Payment Service Providers
To process deposits and withdrawals, we share relevant financial and identity data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), and card-payment processors (Visa, Mastercard). These providers are contractually obligated to handle your data securely and to use it only for the purpose of processing your transaction. They are not permitted to use your data for their own marketing purposes.
3.2 Identity Verification Providers
For KYC purposes, we may share your identity documents with third-party identity verification services. These services conduct automated document authentication and liveness checks on our behalf. All identity verification providers are bound by data processing agreements that restrict the use and retention of your data to the minimum required for verification.
3.3 Law Enforcement & Regulatory Authorities
bonggo77 will disclose personal data to competent governmental or law enforcement authorities where required to do so by law, court order, or other binding legal process. We will, where legally permitted, notify affected players of such disclosures.
3.4 Fraud Prevention & Security Partners
We may share device and behavioural data (excluding personally identifiable financial data) with specialist fraud prevention and cybersecurity service providers to protect the platform and its players from malicious activity. These providers act as data processors under our instruction and are prohibited from using shared data for independent purposes.
3.5 Business Transfers
In the event of a merger, acquisition, or sale of all or a substantial portion of bonggo77's business assets, player data may be transferred to the acquiring entity as part of the transaction. We will provide advance notice of any such transfer via the platform and ensure that the acquiring party is bound by privacy commitments at least equivalent to those in this Policy.
- bKash, Nagad, Rocket (payments)
- Visa / Mastercard processors
- KYC / identity verification services
- Fraud prevention partners
- Law enforcement (where legally required)
- Successor entities (on business transfer)
- Third-party advertisers or data brokers
- Social media platforms
- Unaffiliated marketing companies
- Any party without a data processing agreement
4. Cookies & Tracking Technologies
How bonggo77 uses cookies and similar technologies, what each type does, and how you can manage your preferences.
bonggo77 uses cookies — small text files stored by your browser — and similar client-side tracking technologies (such as local storage tokens and session identifiers) to enable core platform functionality, maintain session security, and gather anonymised analytics data that helps us improve the player experience.
4.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, CSRF protection, login state, balance display | Session (cleared on browser close) |
| Functional | Language preference, odds format (decimal/fractional), last-visited game | Up to 12 months |
| Analytics | Page visit counts, game popularity, feature usage (anonymised data) | Up to 24 months |
| Security | Device fingerprint for fraud detection, IP-consistency checks | Up to 6 months |
4.2 Managing Cookies
You can manage or delete cookies at any time through your browser's settings. Disabling strictly necessary cookies will impair your ability to log in and use the platform. Disabling functional cookies will reset your preferences each session. Analytics and security cookies can be disabled without preventing basic platform access, though doing so may affect the quality of fraud protection applied to your account.
Most modern browsers (Chrome, Firefox, Safari, Edge, Samsung Internet) provide granular cookie controls accessible via the browser's Privacy or Security settings menu. Consult your browser's help documentation for specific instructions.
5. Data Retention
How long bonggo77 retains your personal data and the criteria used to determine appropriate retention periods.
bonggo77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. When data is no longer required for any active purpose, it is securely deleted or anonymised.
5.1 Active Account Data
While your bonggo77 account is active, we retain all registration, financial, and behavioural data associated with it. This data is necessary to operate your account, process transactions, and maintain the security and integrity of the platform. You may request deletion of certain data categories (see Section 6 — Your Privacy Rights) while retaining your active account where technically feasible.
5.2 Post-Closure Retention
Following the closure of your account — whether voluntarily or by bonggo77 — we retain your personal data for a post-closure period determined by the applicable compliance obligation:
- Financial transaction records (AML compliance): 7 years from the date of the relevant transaction.
- KYC / identity documents: 7 years from the date of account closure or last transaction, whichever is later.
- Support communication records: 3 years from the date of the last interaction.
- Behavioural / analytics data: Anonymised within 12 months of account closure; anonymised aggregated data may be retained indefinitely for platform analytics.
- Self-exclusion records: Retained for the duration of the self-exclusion period plus 5 years to prevent re-registration in breach of the exclusion.
5.3 Deletion and Anonymisation
Upon expiry of the applicable retention period, personal data is securely and permanently deleted from bonggo77's systems using industry-standard data erasure methods. Where full deletion is technically impractical (e.g., in encrypted backup archives), data is anonymised such that it can no longer be linked to an identifiable individual.
6. Your Privacy Rights
The rights you hold as a bonggo77 player with respect to your personal data and how to exercise them.
bonggo77 respects your rights in relation to the personal data we hold about you. The following rights apply to all players, regardless of their location within Bangladesh:
6.1 Right of Access
You have the right to request a copy of all personal data bonggo77 holds about you. Upon receipt of a verified access request, we will provide a structured summary of your data within 14 business days. Access requests can be submitted via live chat or by emailing [email protected].
6.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic account details (such as email address and phone number) directly from within your account settings. For corrections to KYC documents or other verified identity data, please contact support.
6.3 Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you object to processing and there is no overriding legitimate interest. Please note that certain data categories — particularly financial records and KYC documents — must be retained for the periods described in Section 5 regardless of erasure requests, due to mandatory compliance obligations.
6.4 Right to Restrict Processing
You may request that bonggo77 restricts (pauses) the processing of your personal data while a rectification request is pending, while you have lodged an objection to processing, or where you believe the processing to be unlawful but prefer restriction to erasure.
6.5 Right to Data Portability
You have the right to receive a copy of personal data you have provided to bonggo77 in a structured, commonly used, machine-readable format (such as CSV or JSON) for the purpose of transferring that data to another service. Portability applies to data processed on the basis of consent or contractual necessity.
6.6 Right to Object to Marketing
You may withdraw your consent to receive marketing communications from bonggo77 at any time. To unsubscribe from email marketing, use the unsubscribe link in any marketing email or contact our support team. Withdrawal of marketing consent does not affect the processing of data necessary to operate your account.
7. Data Security
The technical and organisational measures bonggo77 uses to protect your personal data from unauthorised access, loss, or misuse.
bonggo77 takes the security of your personal data seriously and implements a layered set of technical and organisational safeguards designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.
7.1 Encryption
All data transmitted between your device and the bonggo77 platform is encrypted using TLS 1.2 or higher. Sensitive data fields — including passwords, payment details, and identity document scans — are additionally encrypted at rest using AES-256 encryption. Passwords are stored exclusively as salted cryptographic hashes and can never be recovered in plain text by bonggo77 staff or any other party.
7.2 Access Controls
Access to player personal data within bonggo77's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required for their specific role. All internal access is logged, monitored, and subject to periodic audit. Administrative access to production systems requires multi-factor authentication.
7.3 Infrastructure Security
The bonggo77 platform is hosted on secure cloud infrastructure protected by enterprise-grade firewalls, intrusion detection systems, and DDoS mitigation services. Our servers are located in geographically redundant data centres with physical access controls, 24/7 monitoring, and automatic failover capabilities to ensure platform availability and data integrity.
7.4 Security Monitoring & Incident Response
bonggo77 operates continuous security monitoring across its infrastructure. In the event of a confirmed personal data breach that is likely to result in risk to affected players, bonggo77 will notify affected players without undue delay and take immediate remediation steps. Our incident response team is on call at all times and follows a documented breach response procedure.
7.5 Player Security Responsibilities
While bonggo77 implements robust security measures on our end, account security is a shared responsibility. Players are strongly advised to:
- Use a strong, unique password for their bonggo77 account that is not reused on other websites.
- Never share their username or password with any third party, including individuals claiming to represent bonggo77 support (our staff will never ask for your password).
- Log out of their account when using shared or public devices.
- Contact support immediately if they suspect unauthorised access to their account.
- Keep the mobile number associated with their bKash or Nagad wallet secure and up to date.
8. Contact & Data Protection Officer
How to reach bonggo77's data protection team with privacy-related queries, complaints, or data rights requests.
bonggo77 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and for handling data rights requests and privacy complaints from players. If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 6, or believe that bonggo77 has not handled your personal data in accordance with this Policy, you may contact the DPO using the details below.
8.1 Contact Details
All privacy-related correspondence, data rights requests, and formal complaints should be directed to:
Email (plain text — not a link):
[email protected]Live Chat:
Available 24/7 via the bonggo77 platform — select "Privacy & Data Request" as your query type when connecting to ensure your message is routed directly to the data protection team.
Response Time: Within 2 business days for acknowledgement; within 14 business days for full resolution of data rights requests.
8.2 Policy Updates
bonggo77 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify active players via a prominent notice on the platform and, where appropriate, by email to the registered address on their account. The "Last updated" date at the top of this Policy will always reflect the most recent revision. Continued use of the bonggo77 platform following notification of a material policy change constitutes acceptance of the revised terms.
8.3 Complaints
If you are not satisfied with bonggo77's response to a privacy complaint or data rights request, you have the right to escalate your complaint to the relevant supervisory authority in your jurisdiction. bonggo77 will cooperate fully with any regulatory investigation conducted by a competent authority. We take all privacy complaints seriously and aim to resolve every concern fairly and transparently.
- We never sell your personal data.
- All data is encrypted in transit and at rest.
- You can access, correct, or delete your data at any time.
- Marketing consent is always opt-in and revocable.
- Data breaches are disclosed without undue delay.
- Our DPO is reachable 24/7 via live chat.
Your Privacy is Protected. Now Play with Confidence.
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